Wagibet Privacy Policy

At Wagibet, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or otherwise interact with our site. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data. By creating an account and using our services, you agree to the practices described in this policy.

Information We Collect

Here at Wagibet, we collect several categories of information in order to provide our services, comply with legal obligations and keep our platform secure. We gather this data directly from you, automatically through your use of our site, and in some cases from third parties such as payment providers and identity verification services.

• We collect identification details such as your name, date of birth, address, email and phone number when you register with Wagibet
• We collect copies of government-issued identification, proof of address and payment method verification documents during our KYC process
• We record transaction data, including deposits, withdrawals, bonus activity and wagering history
• Our Wagibet Casino servers automatically log technical data such as your IP address, device type, browser information and session activity
• We may record communications you have with our support team, including live chat transcripts and emails

How We Use Your Information

Our Wagibet platform uses your personal data for a range of legitimate purposes connected to operating a licensed online casino. We process your information to open and maintain your account, to verify your identity under our Anjouan licence, and to process deposits and withdrawals in CAD or supported cryptocurrencies. We also use your data to administer bonuses, such as our welcome package or weekday promotions, and to monitor for bonus abuse, including the use of VPNs, which is not permitted.

We at Wagibet Casino also rely on your data to communicate with you about account activity, to respond to support requests, and to send promotional offers where you have consented to receive them. In addition, we use aggregated and anonymised data to improve our games, our website performance and our customer experience.

Legal and Compliance Purposes

We process certain personal data because we are legally required to do so. This includes retaining records for anti-money laundering checks, responding to regulatory requests from the Gaming Board of Anjouan, and maintaining documentation to satisfy the Computer Gaming Licensing Act under which Wagibet operates. We may also use your data to enforce our terms, including restrictions applicable to residents of countries such as Australia, Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and FATF-blacklisted jurisdictions.

Sharing Your Information

We do not sell your personal data. However, our Wagibet operations require us to share certain information with trusted third parties who help us run our business. These include payment processors handling Interac, Visa, Mastercard, MiFinity, Flexepin, bank transfer, Bitcoin and Tether transactions, identity verification providers, IT and hosting services, and regulatory authorities where legally required.

• We share data with payment providers to process deposits and withdrawals, including currency conversion where USD reference values apply
• We share verification documents with KYC partners to confirm your identity within the required 72-hour window
• Our Wagibet support team may share limited account information with fraud prevention services to detect bonus abuse or multiple accounts
• We may disclose information to law enforcement or regulators when required by applicable law

Cookies and Tracking Technologies

We use cookies and similar technologies on our site to keep you logged in, remember your preferences, and understand how players use our platform, including our desktop web, mobile web and PWA app versions. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For more detail on specific cookies we use, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to meet our legal, tax and regulatory obligations. Transaction records, KYC documentation and communication logs are generally kept for several years after account closure, in line with licensing requirements under our Anjouan registration. Where you request self-exclusion, we retain data for the minimum six-month exclusion period and beyond, since reactivation before that period expires is not permitted.

Data Security

Our Wagibet platform applies technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. Deposit and withdrawal information, identity documents and account credentials are stored using secure systems, and access is limited to staff who need it to perform their duties. While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure, and you should also take care to protect your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We aim to honour these rights wherever reasonably possible and in line with our legal obligations as an operator licensed under the Computer Gaming Licensing Act.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our regulatory retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You may withdraw consent for marketing at any time by contacting our support team

To exercise any of these rights, you can contact us at [email protected]. We aim to respond to legitimate requests within a reasonable timeframe, though verification of your identity may be required before we act on your request.

International Data Transfers

Because Wagibet is operated by Innovista Limitada from Costa Rica and licensed in Anjouan, Union of Comoros, your personal data may be processed and stored outside your country of residence. We take appropriate steps to ensure that any such transfers are handled securely and in accordance with applicable data protection standards.

Children's Privacy

Our services are intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to a minor will be closed immediately, with funds handled in accordance with our terms.

Responsible Data Practices Around Bonuses and VIP

We at Wagibet also process data connected to your participation in promotions, including the Wagibet VIP Club, Fortune Wheels, quests and tournaments. This includes tracking deposits, wagering activity across slots and live games, and points accrued toward VIP levels. This data allows us to calculate cashback, level-up rewards and eligibility for offers such as the High Roller Bonus or Birthday Bonus.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of Wagibet after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team via live chat, available 24/7, or by email at [email protected]. We are also reachable through our community channels, including our linked Telegram group, for general enquiries.